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Last updated April 6, 2016

Table of Contents

  1. Privacy Policy
  2. Eligibility
  3. Registration, Account and Communication Preferences
  4. Purchase of Programs
  5. License to Access and Use Our Sites and Content
  6. Repeat Infringer Policy; Copyright Complaints
  7. Trademarks
  8. Hyperlinks
  9. Third Party Content
  10. User Conduct
  11. User Content
  12. Rights in User Content
  13. Feedback
  14. Indemnification
  15. Disclaimers
  16. Limitation of Liability; Release
  17. Modifications to the Sites and Services
  18. Informal Dispute Resolution
  19. Governing Law and Venue
  20. Termination
  21. Severability
  22. Survival
  23. Miscellaneous

Sylvan Learning, LLC (“Sylvan”) is a Delaware limited liability company, with its principal place of business at 4 North Park Drive, Suite 500, Hunt Valley, MD 21030, and is the owner and operator of www.sylvanlearning.com and any other websites Sylvan designates from time to time.  Following are our Terms of Use (these “Terms”). These Terms are important and affect your legal rights, so please read them carefully. 

By accessing or using our websites, mobile applications or other distribution channels (collectively, the “Sites”) provided now or in the future by Sylvan or our subsidiaries or other affiliates, or our franchisees,  that link to these Terms, you agree to be bound by these Terms and all of the provisions incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Sites or order, receive, or use the services, programs or other products made available through the Sites (collectively, the “Services”). As used herein, references to “we”, “us”, and “our”, refer to Sylvan.

These Terms do not alter in any way the terms or conditions of any other agreement you may have with us or with any of our subsidiaries or other affiliates, or our franchisees in respect of any Services, including any programs, or otherwise. If you are using the Sites on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to be responsible to us if you or such entity violates these Terms. 

We reserve the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Sites or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Sites or order, receive or use Services through the Sites, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the Services. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the Services through the Sites. 

1.  Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. 

2.  Eligibility 

By using the Sites, you represent and warrant that you (a) are 18 years of age or older, (b) are a legal resident of your county of residence, (c) have not been previously suspended or removed from the Sites, or engaged in any activity that could result in suspension or removal from the Sites, and (d) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.  If you are under the age of eighteen (18), you may use the Sites only with the involvement of a parent or guardian.  

3.  Registration, Account and Communication Preferences

Certain parts of the Sites may be accessed and/or used without requiring registration or logging in.  However, in order to access and use certain areas or features of the Sites, you will need to register for an account. By creating an account, you agree to (a) provide accurate, current and complete account information, (b) maintain and promptly update from time to time as necessary your account information, (c) maintain the security of your password and accept all risks of unauthorized access to your account and the information you provide to us, and (d) immediately notify us if you discover or otherwise suspect any security breaches related to the Sites or your account.  You accept full responsibility for any unauthorized use of the Sites through your account including any access and/or use by minors and for any purchases made by minors.

By creating an account, you also consent to receive electronic communications from us (e.g., via email or by posting notices to the Sites). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you.  You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.  

On certain areas of the Sites that are private to your account, we may display certain information about your program at the Sylvan Learning Center(s) at which you are enrolled.  We provide this information for your convenience and information so that you are aware of your progress and your upcoming Sylvan schedule.  This information may be accessed on the Sites only by using your unique account login and only by users to whom you have provided this login information.  In addition, Sylvan, your designated Sylvan Learning Center and its personnel may see this information and use it in accordance with our Privacy Policy.

4.  Purchase of Programs 

You may register and pay through the Sites (each an “Order” and, collectively, “Orders”) for Services from a specific Sylvan Learning Center that you select (but only if that Center has elected to accept online payments), provided that you do not, in doing so, violate these Terms.

4.1. Ordering Process

To purchase Services, you first must create an account with Sylvan.  Once you register and enter and confirm your payment information with our third-party payment processor, we will send you an e-mail to acknowledge we have received your Order.  Once your payment is verified and your Order is accepted by the Sylvan Learning Center, you will have entered into a binding contract with the Sylvan Learning Center for Services.

Upon completing a transaction using the Sites, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. Neither Sylvan nor any Sylvan Learning Center shall have any liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the Sites or for loss of data or information caused by factors beyond Sylvan’s or the Sylvan Learning Center’s control.

Note that your Order will only be processed if your payment is successful. Successful payment means acceptance of your card by our third-party payment processor (see below) and receipt by us and by you of a payment confirmation (which may be sent by Sylvan, the third party processor and/or the Sylvan Learning Center).  We aim to have Orders processed within two (2) days of receipt.  We may refuse to process an Order for any reason or refuse to provide Services to any one at any time in our sole discretion.

4.2   Third Party Payment Processor

You understand that Sylvan uses a third-party payment processing company to coordinate Orders.  We may change payment processors at any time and such changes may adversely affect the Services. You understand and agree to not hold Sylvan or any Sylvan Learning Center liable for any adverse effects that actions (whether intentional or unintentional) by our third-party processor may cause to your account.  When you initiate an Order it will be through the third party processor, and through its website.  When you finalize and submit an Order, funds will be charged to your credit card by the third party processor.

You expressly understand and agree that Sylvan and your Sylvan Learning Center shall not be liable for any payments and monetary transactions that occur through your use of the Sites. You expressly understand and agree that all payments and monetary transactions are handled by our third-party payment processor. You agree that Sylvan shall not be liable for any issues regarding financial and monetary transactions between you and any other party, including our third-party payment processor and any Sylvan Learning Center.

You are responsible for all transactions (one-time, recurring, and refunds) processed through the Sites and/or our third-party payment processor. Sylvan is not liable for loss or damage from errant or invalid transactions processed with your account. This includes transactions that were not processed due to a network communication error, or any other reason. If you process a transaction, it is your responsibility to verify that the transaction was successfully processed.

4.3. Payment and Billing Information 

By providing a credit card or other payment method that we accept, you represent and warrant that you are over the age of 18, are authorized to use the designated payment method and that you authorize the Sylvan Learning Center you select (or our third party payment processor) to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled (and we, the Sylvan Learning Center or our payment processor may contact you to confirm your payment information). You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or update payment information associated with your account, you can do so at any time by logging into your account and editing your payment information. 

Currently, we accept the following credit cards:

• American Express
• MasterCard
• Visa

This may change from time to time.

4.4. Pricing and Availability 

All prices are shown in U.S. or Canadian dollars, as determined by the Sylvan Learning Center from which you are purchasing Services.  Applicable taxes and other charges, if any, are additional.  Your designated Sylvan Learning Center is responsible for setting pricing and determining whether sales or other taxes are due from you in connection with your Order.  The Sylvan Learning Center from which you purchase Services reserves the right to adjust prices as it may determine in its sole discretion. 

All images are for illustrational purposes only. Programs and other Services may differ from those displayed.

4.5. Taxes 

In connection with your Order, the Sylvan Learning Center from which you are purchasing Services may collect applicable sales tax on Services in its sole discretion. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.
 
4.6. No Resale 

You are not permitted to resell or otherwise use the Services for commercial purposes. 

4.7. Returns and Refunds

Once a payment has been made it cannot be cancelled.  Refunds are issued by the Sylvan Learning Center from which the Services were processed and in accordance with that Center’s refund policy.  Any disputes regarding outstanding amounts on your account must be addressed through your Sylvan Learning Center.

Sylvan will not be liable to you or any third party by reason of Sylvan or any Sylvan Learning Center withdrawing any Program or other Service from the Sites; removing, screening or editing any materials or content on the Sites; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Sylvan, the Sylvan Learning Centers, and our third party payment processor accept no responsibility for refusal or reversal of payments, which shall be a matter between you and your credit card issuer.

5.  License to Access and Use Our Sites and Content 

Unless otherwise indicated in writing by us, the Sites and all content and other materials contained therein, including, without limitation, the Sylvan logos and all designs, text, graphics, pictures, information, data, software, sound files, User Content (as defined in Section 11), other files and the selection and arrangement thereof (collectively, “Content”) are the proprietary property of Sylvan, Educate, Inc., or our subsidiaries, affiliates, licensors or users, as applicable, and are protected by U.S. and international copyright laws. 

You are hereby granted a limited, nonexclusive, nontransferable, nonsublicensable license to access and use the Sites and Content. However, such license is subject to these Terms and does not include any right to (a) sell, resell or use commercially the Sites or Content, (b) distribute, publicly perform or publicly display any Content, (c) modify or otherwise make any derivative uses of the Sites or Content, or any portion thereof, (d) use any data mining, robots or similar data gathering or extraction methods, (e) download (other than the page caching) any portion of the Sites or Content, except as expressly permitted by us, and (f) use the Sites or Content other than for their intended purposes. Any use of the Sites or Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights or Content of Sylvan or any third party, whether by estoppel, implication or otherwise. This license is revocable at any time. 

Among other content, if you have a mySylvan Account with us, we may display your screen name and we may display certain graphics (such as stars and badges) and/or text alerts (such as a description of certain actions you take, like completing a quiz) in association with your screen name.  For convenience, we refer to all of these graphics and text alerts as “Badges” in these Terms of Use.  We may condition this display on certain actions.  As an example but not a limitation, we may display a Badge noting that you completed a quiz, or display a star Badge if you attended a Sylvan Learning Center offline.  Sylvan has no obligation to display any content, including without limitation Badges and screen names, at any location on the Site.  

Badges are graphic images.  Badges do not exist in “real life” and are not a financial instrument of any kind.  They cannot be exchanged for money or any other value.  You do not own Badges associated with your account.  Badges remain the property of Sylvan.  Sylvan maintains sole discretion to set, change, add to or delete from the process for displaying Badges.  Sylvan has no liability for displaying, or not displaying, a Badge for any or no reason.  As an example and not a limitation, Sylvan may limit the number of Badges that display for an action if you repeat the same action.  Macros, bots, and other automation are prohibited and may result in immediate termination of your authorization to use the Sites.

Notwithstanding anything to the contrary in these Terms, the Sites and Content may include software components provided by us or a third party that are subject to separate license terms, in which case those license terms will govern such software components. 

6.  Repeat Infringer Policy; Copyright Complaints 

In accordance with the Digital Millennium Copyright Act and other applicable laws, we have adopted a policy of limiting access to the Sites by, or terminating the accounts of, users, in appropriate circumstances and in our sole discretion, who infringe the intellectual property rights of others. If you believe that anything on the Sites infringes any copyright that you own or control, you may file a notification of such infringement with our designated agent as set forth below: 

Name of Designated Agent: Sylvan Learning, LLC

Address:   Sylvan Learning, LLC
4 North Park Drive, Suite 500 
Hunt Valley, MD 21030
Attn:  General Counsel 

Email:  slcinformationdesk@sylvanlearning.com 

Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. You should also note that if you knowingly make any material misrepresentation in your notification that the material or activity is infringing, you will be liable for any damages, including, without limitation, costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing. 

7.  Trademarks 

“Sylvan”, “Sylvan Learning Center”, “Sylvan EDGE”, “Sylvan Prep”, “Learning is Personal”, the Sylvan logo and any other Sylvan product or service names, logos or slogans that may appear on the Sites or Services are trademarks of Sylvan Learning, LLC, Educate Inc., of their parent or affiliated companies and may not be copied, imitated or used, in whole or in part, without our prior written permission. You may not use any metatags or other “hidden text” utilizing “Sylvan” or any other name, trademark or product or service name of Sylvan without our prior written permission. In addition, the look and feel of the Sites and Services, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark or trade dress of Sylvan and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Sites or Services are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by such manufacturer or supplier, or by Sylvan.  

8.  Hyperlinks 

You are granted a limited, nonexclusive, nontransferable right to create a text hyperlink to the Sites for noncommercial purposes, provided that such link does not portray Sylvan or any of our Services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a Sylvan logo or other proprietary graphic of Sylvan to link to the Sites without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any Sylvan trademark, logo or other proprietary information, including the images found on the Sites or Services, the content of any text or the layout or design of any page, or form contained on a page, on the Sites without our express written consent.  

Sylvan makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third party websites accessible by hyperlink from the Sites or of websites linking to the Sites. This includes any websites maintained by our third party payment processors or Sylvan Learning Centers.  When you link to those websites, you leave the Sites.  Such sites are not under our control, and we are not responsible for the contents of any linked site, any link contained in a linked site, or any review, changes or updates to such sites. Further, we have no control over the business practices or policies of operators of such sites including those of our third party payment processor.  We provide these links to you only as a convenience, and the inclusion of any link does not imply our affiliation, endorsement or adoption of any site or any information contained therein. When you leave the Sites, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Sites.  Sylvan expressly disclaims all responsibility or liability for the availability or accuracy of such external sites or resources or the content thereon, does not endorse and is not responsible or liable for any advertising, products, materials or services available from such sites or resources and/or any claims, representations or warranties made by third parties with respect to their goods or services. The inclusion of any link on the Sites does not imply that Sylvan endorses the linked site. Your use of any links is at your own risk. You further acknowledge and agree that Sylvan shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any goods, services or materials available on or through any such link, site or resource.

9.  Third Party Content 

We may display content, advertisements and promotions from third parties through the Sites or in connection with Services (collectively, “Third Party Content”). We do not control, endorse or adopt any Third Party Content, and we make no representations or warranties of any kind regarding such Third Party Content, including, without limitation, regarding its accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties, and that Sylvan is not responsible or liable in any manner for such interactions or Third Party Content.   This includes any third Party Content of our payment processing provider.

10.  User Conduct 

You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Sites. 
You agree that you will abide by these Terms and, in addition, will not:

• Engage in any harassing, threatening, intimidating, predatory or stalking conduct; 
• Use or attempt to use another user’s account without authorization from such user and Sylvan;
• Use the Sites in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sites or that could damage, disable, overburden or impair the functioning of the Sites in any manner;
• Reverse engineer any aspect of the Sites or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content, area or code of the Sites;
• Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Sites that you are not authorized to access;
• Develop any third party applications that interact with User Content or the Sites without our prior written consent;
• Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites, extract data or otherwise interfere with or modify the rendering of Site pages or functionality; or
• Use the Sites for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

11. User Content 

The Sites may include interactive features and areas that allow users to create, post, share or store content, including, but not limited to, recipes, reviews, photos, videos, music, sound, text, graphics, code, items or other materials (collectively, “User Content”). In the event you decide to share your User Content with others through the Sites or third party platforms, you understand that this User Content will be viewable by others in accordance with the privacy settings you establish. You agree that you are solely responsible for your User Content and for your use of any interactive features and areas of the Sites. 

By using the interactive features and areas of the Sites, you further agree not to create, post, share or store any of the following:

• User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
• User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
• User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
• User Content that contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
• User Content that impersonates, or misrepresents your affiliation with, any person or entity;
• User Content that references or depicts Sylvan, our learning centers and franchisees, or our Services, but fails to disclose a material connection to us, if you have one (for example, if you are a Sylvan employee or paid blogger);
• User Content that contains any unsolicited promotions, political campaigning, advertising or solicitations;
• User Content that contains any private or personal information of a third party without such third party’s consent;
• User Content that references alcohol irresponsibly, such as references to overconsumption or use by minors;
• User Content that contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
• User Content that, in our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Sites or Services, or that may expose Sylvan, our subsidiaries, affiliates, franchisees, Sylvan Learning Centers,  or others to any harm or liability of any type.
We are not responsible or liable for any User Content. Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Sites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Sites at your sole cost and expense. 

12.  Rights in User Content
 
We do not claim any ownership interest in your User Content. However, by uploading, posting or submitting User Content to the Sites or to our pages or feeds on third party social media platforms (e.g., Our Facebook page, Instagram page or Twitter feed), you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, and your name, likeness, voice and persona in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes. 

By uploading, posting or submitting User Content to us through the Sites or through our pages or feeds on third party social media platforms, you represent and warrant that (a) such User Content is nonconfidential, (b) you own and control all of the rights to the User Content or you otherwise have all necessary rights to post such User Content, (c) you authorize us to use such User Content for the purposes described in these Terms, (d) the User Content is accurate and not misleading or harmful in any manner, and (e) the User Content, and your use and posting thereof, does not and will not violate these Terms or any applicable law, rule, regulation or third party right.

 13.  Feedback

Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials or other information about Sylvan, the Sites or the Services (collectively, “Feedback”). Feedback is non-confidential and shall become the sole property of Sylvan. We shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. 

14.  Indemnification 

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless Sylvan, and our respective past, present and future employees, officers, directors, contractors, consultants, equityholders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, franchisees (and each of their officers, directors, and employees), agents, representatives, predecessors, successors and assigns (individually “Sylvan Party”, and collectively, the “Sylvan Parties”), from and against all actual or alleged Sylvan Party or third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, attorneys’ fees and expenses) and costs (including, without limitation, court costs, costs of settlement and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) your use or misuse of the Sites, Content or Services, (b) any User Content you create, post, share or store on or through the Sites or our pages or feeds on third party social media platforms, (c) any Feedback you provide, (d) your violation of these Terms, (e) your violation of the rights of another, and (f) any third party’s use or misuse of the Sites or Services provided to you. You agree to promptly notify Sylvan of any third party Claims and cooperate with the Sylvan Parties in defending such Claims. You further agree that the Sylvan Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Sylvan.

If you cause a technical disruption of the Sites or the systems transmitting the Sites to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Sylvan reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Sylvan in the defense of such matter. 

15.  Disclaimers 

WE ATTEMPT TO DISPLAY THE SERVICES AND OTHER MATERIALS AND INFORMATION YOU VIEW ON THE SITES AS ACCURATELY AS POSSIBLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OF SUCH MATERIALS AND INFORMATION AND ARE NOT RESPONSIBLE FOR ANY CLAIMS ARISING OR RESULTING FROM YOUR RELIANCE THEREON. IN THE EVENT OF AN ERROR ON OUR SITES, IN AN ORDER CONFIRMATION, IN PROCESSING OR DELIVERING AN ORDER OR OTHERWISE, WE RESERVE THE RIGHT TO CORRECT SUCH ERROR AND REVISE YOUR ORDER ACCORDINGLY (INCLUDING CHARGING THE CORRECT PRICE) OR TO CANCEL YOUR ORDER AND ISSUE YOU A REFUND. YOU FURTHER AGREE THAT THE SERVICES AND OTHER MATERIALS YOU RECEIVE IN YOUR ORDER MAY VARY FROM THE SERVICES AND MATERIALS DISPLAYED ON THE SITES DUE TO A NUMBER OF FACTORS, INCLUDING, WITHOUT LIMITATION, SYSTEM CAPABILITIES AND CONSTRAINTS OF YOUR COMPUTER, SUPPLY ISSUES, AND THE AVAILABILITY AND VARIABILITY OF SERVICES. THE SITES MAY CONTAIN INFORMATION ABOUT SERVICES THAT ARE NOT AVAILABLE IN EVERY LOCATION. A REFERENCE TO A PRODUCT ON THE SITES DOES NOT IMPLY OR GUARANTEE THAT IT IS OR WILL BE AVAILABLE IN YOUR LOCATION OR AT THE TIME OF YOUR ORDER. 

EXCEPT AS MAY BE PROVIDED IN A WARRANTY BY THE MANUFACTURER OF A PRODUCT, ALL SERVICES AND THE SITES AND CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SYLVAN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SITES, CONTENT AND SERVICES, ANY WARRANTIES THAT ARISE FROM TRADE USAGE OR CUSTOM, AND ANY WARRANTIES THAT THE SITES OR SERVICES WILL BE FREE AND CLEAR FROM ANY ADVERSE LIEN OR SECURITY INTERESTS. 

We reserve the right to change any and all Content and to modify, suspend or stop providing access to the Sites (or any features or functionality of the Sites) and the Services at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us. Some jurisdictions do not allow the disclaimer of implied terms in contracts with consumers, so some or all of the disclaimers in this section may not apply to you. 

16.  Limitation of Liability; Release 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYLVAN OR ANY OF THE OTHER SYLVAN PARTIES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS OR USE OF THE SITES OR CONTENT OR THE ORDER, RECEIPT OR USE OF ANY SERVICE OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY ANY USER ON ANY INFORMATION OBTAINED FROM US, OR FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES OR EMAILS, ERRORS, DEFECTS, BUGS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO OUR RECORDS, PROGRAMS OR SYSTEMS), REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), STRICT PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE). 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF SYLVAN AND THE OTHER SYLVAN PARTIES (JOINTLY) ARISING OUT OF OR IN ANY WAY RELATED TO (A) THE ORDER, RECEIPT OR USE OF SERVICES PURCHASED FROM THE SYLVAN MARKET EXCEED THE AMOUNT PAID FOR SUCH SERVICES; (B) THE ORDER, RECEIPT OR USE OF SERVICES, OR (C) ACCESS OR USE OF THE SITES OR CONTENT, EXCEED THE GREATER OF $500 OR THE AMOUNT YOU PAID TO US IN THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE SYLVAN AND THE OTHER SYLVAN PARTIES’ SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), STRICT PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON BEHALF OF YOUR HEIRS, EXECUTORS, ADMINISTRATORS, LEGAL AND PERSONAL REPRESENTATIVES, HEREBY RELEASE, WAIVE, ACQUIT AND FOREVER DISCHARGE SYLVAN AND THE OTHER SYLVAN PARTIES FROM AND AGAINST, AND COVENANT NOT TO SUE ANY SUCH SYLVAN PARTY FOR, ALL CLAIMS YOU HAVE OR MAY HAVE ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE 1542, WHICH STATES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some jurisdictions also limit disclaimers or limitations of liability for personal injury from consumer products, so this limitation may not apply to personal injury claims. 

17.  Modifications to the Sites and Services 

We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Sites (or any features or parts thereof) or the provision of the Services at any time and without liability therefor. 

18.  Informal Dispute Resolution 

We each agree that each party will notify the other party in writing of any dispute, arising out of or relating to these Terms, the Sites, Content or Services within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the dispute informally. Notice to us shall be sent by certified mail or courier to Sylvan at the address below, Attn:  General Counsel. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Sylvan account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent electronically in accordance with Section 3 and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. If we cannot agree how to resolve the dispute within thirty (30) days after the date notice is received by the applicable party, then either of us may, as appropriate, commence further legal proceedings as permitted by these Terms.

19.     Governing Law and Venue

These Terms, your access to and use of the Sites and your Order, receipt and use of the Services shall be governed by and construed and enforced in accordance with the laws of the State of Maryland, without regard to conflict of law rules or principles (whether of the State of Maryland or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties, shall be resolved in the state or federal courts of the State of Maryland, provided that we may seek injunctive or other equitable relief to protect our Content or other intellectual property in any court of competent jurisdiction.  We each agree to waive all right to a jury trial in connection with any matters covered by these Terms. 

20.    Termination 

Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Sites and to order, receive and use the Services, at any time and for any or no reason, and you acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law.

21.     Severability 

If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms. 

22.     Survival 

The following sections will survive the expiration or termination of these Terms and the termination of your Sylvan account: all defined terms and Sections 1, 3, 4, 5 (first paragraph only), 6, 7, 8 (second paragraph only), 9 through 23.  

23.     Miscellaneous 

These Terms constitute the entire agreement between you and Sylvan relating to your access to and use of the Sites and your order, receipt and use of Services. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Sylvan. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity. We have agreed that the language of these Terms and any purchase of Services through the Sites shall be English.
How to Contact Us 

If you have any questions or comments about these Terms of Use, our Privacy Policy or the Sites, please contact us as indicated below.

To email us:

slcinformationdesk@sylvanlearning.com

To contact us by postal mail:
Sylvan Learning, Inc. Information Desk
4 North Park Drive, Suite 500
Hunt Valley, MD 21030