Home » E-SIGN DISCLOSURE AND AGREEMENT

E-SIGN DISCLOSURE AND AGREEMENT

(Rev. 08/23/2025)

This E-SIGN Disclosure and Agreement (“E-SIGN Agreement”) applies to your use of the
Sylvan Learning websites, including but not limited to sylvanlearning.com and
sylvanlearningfranchise.com (collectively, “Websites”). Please take this opportunity to
review the following disclosures and information about using Sylvan Learning and its
subsidiaries’ (“Sylvan Learning” or “we”) Websites. If you are under the age of 18, you
are not allowed to purchase a Sylvan Learning or use the Websites.

E-SIGN Disclosure and Agreement for Websites

As part of your relationship with Sylvan Learning, we want to ensure you have all of the
information you need to effectively navigate the Websites. Sylvan Learning is required by
law to give you certain information “in writing,” which means you are entitled to receive
it on paper. We may, however, provide some of this information to you electronically,
instead, with your prior consent. This E-SIGN Agreement describes how Sylvan Learning
communicates with you electronically, provides additional detail about the Electronic
Transactional Communications (as that term is defined below) that we provide you, and sets
out hardware and software requirements you need to receive these Electronic Transactional
Communications. Please review this E-SIGN Agreement as it applies to Electronic
Transactional Communications and will be effective until expressly withdrawn by you.

Electronic Transactional Communications

You agree and consent to receive electronically Sylvan Learning initiated transactional
communications, agreements, statements, notices and disclosures (collectively, “Electronic
Transactional Communications”) that we provide in connection with Sylvan Learning’s
products, services and Websites. Electronic Transactional Communications include, but are
not limited to: agreements and policies you agree to (e.g., the Membership Agreement,
Privacy Policy, Terms of Use, the E-SIGN Agreement, and Accessibility Policy), including
updates to or related to these documents (e.g. increases to your Membership Dues or
material changes to agreements).

When you have opted into receiving such Electronic Transactional Communications, we may
provide these Electronic Transactional Communications to you by posting them on the
Websites or by emailing them to you at the primary email address listed in your Sylvan
Learning membership account. Electronic Transactional Communications will be emailed to
the primary email address associated with your membership.

Receipt of Electronic Transactional Communications; Contact Information

Electronic Transactional Communications will be deemed received by you when such
Electronic Transactional Communication is posted or sent to you. You agree that if Sylvan
Learning sends you an Electronic Transactional Communication but you do not receive it
because your primary email address on file is incorrect, out of date, blocked by your
service provider, or you are otherwise unable to receive Electronic Transactional
Communications, Sylvan Learning will be deemed to have provided the Electronic
Transactional Communication to you.

You may not be able to update your information or transact using the Sylvan Learning
online membership portal and Sylvan Learning’s Websites until we receive a valid, working
primary email address from you. If you use a spam filter or similar software that blocks
or re-routes emails from senders not listed in your email address book, we recommend that
you add Sylvan Learning to your email address book so that you can receive Electronic
Transactional Communications by email. (Please note: Websites and emails come from
“@sylvanlearning.com” or “@unleashedbrands.com” domains.)

Required Hardware and Software

You are responsible for maintaining all software and hardware necessary for receiving,
viewing and maintaining record of the Electronic Transactional Communications. By your
acceptance of this E-SIGN Agreement, you represent that you will maintain all hardware
and software necessary to receive, view and maintain (including, but not limited to saving
and/or printing) any Electronic Transactional Communications provided to you.

You must have:

a valid email address on file with Sylvan Learning;
a computer, mobile device, tablet or similar device with internet access and current
browser software and computer software that is capable of receiving, accessing,
displaying, and either printing or storing Electronic Transactional Communications
received;
sufficient storage space to save Electronic Transactional Communications (whether presented online, in emails or .pdf) or the ability to print Electronic Transactional Communications.

We will notify you if there are any material changes to the hardware or software needed to
receive Electronic Transactional Communications. By giving your consent you confirm that
you have access to the necessary equipment and are able to receive, open, and print or
download a copy of any Electronic Transactional Communication for your records. You may
need to print or save a copy of Electronic Transactional Communications for your records
as they may not be accessible online at a later date.

You must:

(1) have access to an Internet service account;
(2) be able to view documents on your computer;
(3) use a browser that supports the HTML 4.0 standard, such as Internet Explorer, Safari, or Mozilla;
(4) use Adobe Acrobat version 4.0 and above;
(5) be able to receive email at the email address you provide to Sylvan Learning; and
(6) have access to a computer and operating system that can support these functions and
software, and that (i) permits you to save files on a storage device for later reference,
or (ii) is connected to a printer that will print out information displayed on your
Internet browser.

You will need at least 1.0 MB of storage space available. You are responsible for the
installation, maintenance, and operation of your computer or electronic device. We are not
responsible for any errors or failures from any malfunction of your computer or electronic
device, for any virus, other problems or changes that may be associated with the use of
your computer or electronic device, including, for example, the cost of your Internet
service provider.

Additional Copies

Additional electronic copies of any Electronic Transactional Communication may be provided
to you without charge by contacting Sylvan Learning within 14 days of the original date of
the communication. You may also request paper copies of any Electronic Transactional
Communication within 14 days of the communication by contacting Sylvan Learning at the
address provided in your Membership Agreement, but Sylvan Learning reserves the right to
assess a reasonable fee for providing such paper copies.

Withdrawal of Electronic Transactional Communications Acceptance of Disclosures and Notices

You may withdraw your consent to receive Electronic Transactional Communications by
contacting Sylvan Learning at [email protected]
or calling 1.800.960.4778. If you fail to provide your consent
to this E-SIGN Agreement, or if you withdraw your consent to receive Electronic
Transactional Communications, Sylvan Learning reserves the right to terminate your
membership or charge you additional fees for paper copies.

Federal Law; Termination and Changes

You acknowledge and agree that your consent to Electronic Transactional Communications is
being provided in connection with a transaction affecting interstate commerce that is
subject to the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN
Act”), and that you and we both intend that the E-SIGN Act apply to the fullest extent
possible to validate our ability to conduct business with you by electronic means.

We reserve the right, in our sole discretion, to discontinue the provision of your
Electronic Transactional Communications, or to terminate or change the terms and
conditions on which we provide Electronic Transactional Communications. We will provide
you with notice of any such termination or change as required by law.

Consent

By providing your consent, you are also confirming that you have the hardware and software
described above, that you are able to receive and review electronic records, and that you
have an active email address for use. This consent applies to your use of the Websites.